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flyers waking up in places they do not want to be. they are grounded. not by weather, but technology. the third largest airline still is not back on schedule this morning after a massive computer crash left thousands of passengers stranded. >> systems are down. i tried to check in online. the app isn't working. >> very frustrating. upsetting. not happy at all. >> reporter: the crash in computer system meant every ticket agent and gate agent saw their screens go dark. the same at the airline's operations center. no way to track bags, update schedules or flight plans. american had no choice. it stopped everything, grounding every plane. they were parked in chicago, miami and dallas. >> there's nothing you can do. you just have to stand in line and hope you can get on your flight. >> reporter: the cancellations started cascading before the day was over. nearly 800 flights never happened. embarrassed the ceo took to youtube to explain. >> unfortunately, in this case we had a software issue that impacted both our primary and backup systems. >> reporter: so all the airline could do was apo
to help reunite lost friends and family members. still despite all the technology involved, perhaps the greatest power of social media monday was the ability to remind everyone of what really matters. two of boston's most famous natives. ben affleck and mark wahlberg took to social media sites to express their thoughts. ben posted "such a senseless and tragic day. my family and i send our love to our beloved and resilient boston" and mark, "thoughts and prayers with my hometown boston." he was just here with you yesterday on the show. >> right, and who would have thought that the day would turn so tragic the way it did. and the power of social media brought us together and kept us connected. >> thank you, bianna. we appreciate it. >>> coming up more from boston. we will talk to the eyewitnesses just ten feet from the exp >>> and we are back here in boston, i am here with david able, "the boston globe." thank you for joining us, david. you were right on the finish line at the moment the first blast went off. tell us about what you saw. >> right. so i was there taking video as runners
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